Sunday, May 15, 2016
three pet peeves
Pet Peeve #1: Rudeness to service personnel. There is nothing more revealing than how a person treats other humans in the service industry. As William H. Swanson wrote in his 33 Unwritten Rules of Management, "If someone is nice to you but rude to the waiter, they are not a nice person." I must concur. It happens most frequently in restaurants, I suspect, but I've watched people behave badly in all sorts of settings. Certainly I've seen it at the library and at every college and university where I was employed. Some people just seem determined to be nasty, even if nothing about the situation warrants a war-like stance.
Pet Peeve #2: Rudeness from service personnel. This behavior always amazes me. Front-line customer service people can make or break a for-profit business. How does the business not have systems in place to drastically reduce the odds that there's a horrible person serving their customers? Then there's the government employee, that stereotypically cold, uncaring bureaucrat who relishes each roadblock between the customer and the customer's satisfaction. These people are so ubiquitous that people GUSH any time a government employee provides great customer service. I've been a government employee most of my life and I hear this from customers all the time. They're surprised that I'm kind to them! That's just sad.
Pet Peeve #3: My neighbors who celebrate happy moments by coming outside to shoot their guns in the air. Idiots.
What are your pet peeves?